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  • Is parking available and is it free?
    Yes, parking is free. Please note that our parking area is on a grass field which can get muddy when wet. Vehicles and belongings are left at the owners risk, and we do not accept any responsibility for any loss or damage to vehicles or their contents. Please make sure you don't leave anything valuable in your car.
  • How long can I stay?
    You are welcome to arrive any time during the advertised opening times for your session. You can stay for as long as you like. Last entry is 1 hour before the advertised closing time.
  • Will the festival be open if it rains?
    Yes! As we are a farm, we are equipped for all weather - but don't forget your wellies & raincoats!
  • Will we need waterproofs & boots?
    The weather in October can be rainy, therefore waterproofs and boots may be a good suggestion. We have some undercover areas incase of rain on our event site, but the main pumpkin fields and maze are open to the elements. These can get muddy when wet!
  • Will there be ALN sessions being held?
    Absolutely! We currently plan on hosting 3 ALN Daytime sessions. These will be taking place between 9:30am-11am on the following dates; Sunday 15th October Saturday 21st October Monday 30th October If you wish to attend one of these sessions please purchase tickets for the Daytime Festival on these dates and we will be advertising to ticket holders on these dates that up until 11am will be quieter sessions.
  • How accessible is the site?
    We would like our site to be accessible for everyone, however the festival takes place on uneven ground with a mix of grass and (in our pumpkin fields) mud. This may cause issues for those with restricted mobility, especially when wet. We have accessible toilets on site.
  • Are there toliets on site?
    Yes, there are toilets on site
  • Are there baby changing facilities?
    Yes - There is a changing unit in the disabled toilet.
  • What is the difference between the Daytime and Twilight Festivals?
    During our Twilight Festival you will have the additional experience of our Singing Pumpkins, Marshmallow Toasting, and the general ambiance of picking pumpkins under the moonlight! You will however miss the opportunity to attend our Witch and Wizard Academy and our Munchkin Pumpkin Patch which are only available during our Daytime Festival.
  • Can I pay by card on site?
    We welcome both cash and card on site
  • Are the PYO Pumpkins edible?
    Oh yes.... all the pumpkins have been grown by Farmer Charlie with the the greatest of care. Enjoy!
  • How much will the pumpkins be?
    Once you have picked your pumpkins we have size rings which will determine the price. Ranging from £2 to £14.
  • How will I get my pumpkins from the field to my car?
    We have wheel barrows available to help you transport your pumpkins around.
  • Do you allow fancy dress?
    We love to see your creative costumes! However, for security reasons we ask that no masks, or hoods are worn and that no imitation weapons/large props are brought as part of your costume. If you do arrive with any of these items, they will be confiscated by security.
  • Are dogs allowed?
    Only service dogs are allowed. Dogs will not be permitted, even if the dog is in a handbag, on a lead or in a wheelbarrow! Please leave them at home.
  • Do I need to buy a ticket in advance?
    To guarantee entry you will need to book tickets for all of our festivals. For our Daytime Festival if we have the space we will happily welcome you into the festival on the door, although there is no guarantee that we will be able to do that. Booking is essential for both our Twilight Festival and Scare Fest. Please check our website before you visit to ensure an event you wish to attend is not sold out online.
  • The date I want to book is sold out, can I turn up on the day?
    No. If the date you want to book is showing as sold out on the website we won't be selling tickets on the gate for that session. We advise you book a ticket in advance for a different date.
  • If an event is showing as sold out online, will there be tickets available on the door?
    No! If an event is sold out online we are at maximum capacity and will be unable to accommodate any walk-ins. Please do not turn up if you do not have a valid ticket as, regretfully, we will have to turn you away.
  • Can I swap my date?
    Tickets are non transferable, therefore we please ask that you make sure you have booked the correct date.
  • I can no longer attend. Are tickets refundable?
    Unfortunately not. Once purchased tickets are not able to be refunded.
  • What is your smoking policy?
    Smoking (including e-cigarettes) is not allowed on the main event site or pumpkin fields.
  • Is there an age limit?
    This event is NOT FOR CHILDREN. We recommend no child younger than 14 attend this event. Parental guidance is advised and no child under the age of 12 will be admitted to the site. We will not issue refunds if you are refused entry due to bringing a child younger than our recommended age. Children under 16 must be accompanied by an adult. We advise that the event is primarily designed for over 16s.
  • Do you allow fancy dress?
    We love to see your creative costumes! However, for security reasons we ask that no masks, or hoods are worn and that no imitation weapons/large props are brought as part of your costume. If you do arrive with any of these items, they will be confiscated by security.
  • Do the actors jump out?
    Yes, they do! Their aim is of course to give you the ultimate scare experience.
  • Will the actors touch me?
    Our actors MAY touch you. You must NEVER touch our actors. Failure to comply will mean you are asked to leave the festival immediately.
  • Are there flashing lights, smoke and special effects?
    Yes, our haunts feature flashing lights, strobes and special effects. If you have any conditions that may be affected by these factors, we strongly advise against visiting.
  • Is there any running to be done?
    Running is not allowed in either of our haunts. Whilst the fear may make you want to run, it is not safe to do so! Keep moving forwards!
  • Does it matter if I have a medical condition?
    If you, or anybody in your party, have a history of medical conditions that include heart disorders, pregnancy, claustrophobia, photosensitive forms of epilepsy, back disorders, diabetes, arthritis or asthma then please consult a GP or medical professional about your planned attendance.
  • What can I do if I am pregnant?
    Unfortunately, due to the nature of the event, tight spaces and uneven flooring, we do not recommend our haunts for pregnant individuals. There is still lots to enjoy though, including our live entertainment, pumpkin games, pumpkin patch and food and drink offerings.
  • Is this event suitable for disabled access?
    Whilst our event site is suitable as much as the weather allows we are sorry but we feel that our pumpkin fields and scare attractions are not suitable for people with mobility issues. The terrain and tight spaces make access difficult.
  • Does bad weather affect the event?
    This is an outdoor event with our event site, haunts and games being predominantly outside. We will remain open through bad weather, unless the weather is of such an extremity that we need to close the site due to due to health and safety reasons. We reserve the right to shut individual attractions due to operational or safety reasons, but if the majority of the site remains open then we will not offer return tickets or refunds. If we need to close the entire site then we will offer all ticket holders another date to come back.
  • How long should I allow?
    We recommend that you allow at least two hours for your visit to allow time for queuing and to go through our attractions, get a bite to eat and drink, pick your pumpkins and enjoy the atmosphere of the event!
  • What time do you close?
    Our haunt queues close at 10.15pm. All attractions close at 10.30 with the site closing at 11.00pm.
  • What should I wear?
    Cardiff Pumpkin Festival takes place in open fields in October! We cannot guarantee you will not get dirty! We do not recommend you wear your best going out clothes as no damage to clothes will be compensated for in any circumstance whatsoever. Wrap up warm, wear sensible footwear and dress appropriately. Some evenings can get very chilly!
  • What type of footwear is suitable?
    Our event site is uneven grass and earthm therefore flat, comfortable (and possibly waterproof!) shoes are strongly advised.
  • Is there first aid on site?
    Cardiff Pumpkin Festival has first aiders present whenever we are open to the public. Entering Scare Fest is high risk; slips, trips, bumps and falls due to uneven and muddy ground are possible. Cardiff Pumpkin Festival accepts no responsibility, please follow the rules present at our haunt and maze and walk at a slow pace.
  • Can I bring a large bag?
    Large handbags/rucksacks are not permitted inside any attraction. We do not have a baggage hold facility and do not recommend you bring large luggage items. Cardiff Pumpkin Festival does not take responsibility for damage caused to baggage in any occurrence.
  • Is there the option of purchasing a carer ticket?
    If you or someone in your party requires a carer to attend then we can look at issuing a carer pass. Please email proof of carer status to hello@cardiffpumpkinfestival.com with your ticket reference number and the date you have booked your tickets and one of the team can contact you to discuss issuing a pass. We accept the following forms of carer identification; 1. Entitlement to Disability Living Allowance for children under 16 or DLA/Personal 2. Independent Payments (PIP), either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book 3. Attendance Allowance or Carer’s Allowance letter of award 4. Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA) 5. In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI) 6. A local authority registration document which is local to the attraction where it is being submitted 7. A recognised Assistance Dog ID Card 8. Credibility’s Access Card (plus 1 icon) 9. Hynt card and/or Access card 10. Blue Badge
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